You find a dream holiday rental in Tuscany, you’re enjoying a wonderful getaway with your travel companions and then the shower doesn’t work properly or a chair is broken outside or some other issue crops up.
Unfortunately, no matter how well planned out things are or how prepared everyone tries to be, sometimes things go wrong. Despite this being an inevitable fact of life, it ruining your stay in one of our villas in Tuscany does not have to be inevitable.
If an issue arises, our team here at Tuscany Villas remains on-hand, from the moment you start looking for a vacation rentals in Tuscany on our website, to right through your trip and until you arrive home. So, if anything goes wrong or you have any queries, you should always reach out to us.
Your first instinct may be to contact the key-holder or the owner or the agency that is on the ground and this is recommended. However, we would add that you should always also reach out to us. We are your intermediary and highly invested in ensuring that our customers have a satisfactory and wonderful vacation. As such, we will always strive to find acceptable solutions for all involved and to help you have the holiday that you were hoping for. Please, always let us know right away, in the unfortunate instance that such an issue should crop up.
It has happened before that customers only tell the on-the-ground staff about an issue and then the solutions offered are not quite up to standard. All the while, we might remain in the dark until after the fact, when it is too late to help and it has already negatively affected a vacation in Tuscany. We cannot do anything after the fact so always allow us the chance to prevent your hard-earned and much-anticipated break from being ruined.
Neither is it uncommon for some customers to feel reluctant or nervous about making a complaint about something or ask for help in the moment. In some cases, an issue might not feel like that big of a problem in the moment but, all the while, it is ruining your overall experience of a holiday in Tuscany. When you return home, then, you could feel dissatisfied and let down by the whole thing. Once again, we cannot fix problems once a guest has left a rental and we cannot stop this from affecting a vacation when the trip is already over. So, though you might not want to have to reach out with a concern in the moment, and though we always hope that you won’t be put in that position, it really is best to let us know as soon as you can.
Our team of seasoned villa experts have years of experience working with our owners and the on-the-ground keyholders and agents as well as our guests. Furthermore, we are always on-hand for our customers. So, keep in mind that we are a valuable resource in ensuring that you have the holiday you have been hoping for. Allow us to help you and don’t be shy to reach out with questions or requests at any point of the booking and renting process.
Booking with Tuscany Villas means enjoying this kind of personalised and hands-on approach and customer care from day one. So, book one of our villas in Tuscany and then rest assured knowing that you have a team that wants you to have the vacation of your dreams at your disposal – just don’t be shy in telling us if you ever need anything, in real-time, all throughout the process!
